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Frequently Asked Questions

The in's and out's of how we do business.

What should the customer know about your pricing (e.g., discounts, fees)?

We offer flat rate pricing based on the size of your yard and trees. We charge $10 per foot labor for fences, plus materials. We offer discounted rates for recurring lawn care and maintenance services. Pricing displayed is a general pricing model that suits most service needs but pricing may vary based on the total size of the yard and scope of work to be completed.

What is your typical process for working with a new customer?

Our process:

1. Call us or message directly for a free quote.

2. Online inquiries will receive a same day response, usually within 5 minutes or less.

3. Receive upfront pricing with our online calculator or direct quote and get a clear understanding of the services we provide.

4. Schedule your next appointment.

5. Pay with ease online or in person at the time of appointment, receive snapshots of finished work upon request. ​

Done. We make it easy by providing prompt, reliable, professional service.

What education and/or training do you have that relates to your work?

Fresh Cut Lawn Care was established in 2018. Our experienced staff offers over 20 years of collective experience. On average, our experts posses 5-7+ years of experience. We perform background checks on all of our employees, as well as regular drug screening to ensure we hire only the most qualified professionals.

How did you get started doing this type of work?

Fresh Cut Lawn Care was started with one goal: To provide the highest level of quality, service, and value in residential and commercial lawn care.

 

Our experienced team offers over 20 years of experience in professional lawn care. We provide simple, reliable, professional service at competitive rates in Fort Worth and surrounding areas.

 

The focus of Fresh Cut Lawn Care is to do what we do best, while also being proficient in areas where many providers are failing to serve the market - pricing, consistency, professionalism, communication, and convenience to name a few.

 

As a small family owned and operated business we are able to focus on the details, build trust through our work, and establish the personable connections that matter most to our clients. We seek to earn your business with each and every service!

What types of customers have you worked with?

We specialize in offering impeccable residential and commercial lawn care services, to those in need of consistent and reliable professionals. We offer flat rates, competitive pricing, and we stand by all of our services with a complete satisfaction guarantee!

Describe a recent project you are fond of. How long did it take?

We recently completed a tree trimming, hedge trimming, and recurring lawn mowing for a new client.

 

The tree was blocking the entire front view of of the house. The shrubs were growing over the walkway and onto the sides of the house.

 

We got this all cleaned up for maximum curb appeal, safety, and overall health of the landscape at an unbeatable price! We take great pride in helping you transform, redesign, and maintain your property to achieve an immaculate landscape!

What advice would you give a customer looking to hire a provider in your area of work?

When searching for a lawn care professional we would always recommend the following:

 

1. Call to see if you are able to contact them directly over the phone. Speak to them, ask about pricing and services. Were they friendly? Helpful? Professional? If not, you may want to consider another provider.

 

2. Check out their website and other online profiles they may have. Check reviews if any.

 

3. Compare pricing to other competitors. Look for the best overall value based on the services provided and the overall price.

 

4. Look for guarantees offered if any. A good business will stand by their services.

 

5. After comparing all of these aspects you should be able to narrow it down and make a solid decision on who you want to hire. We'd like to make the top of your list! If you're ever in need of prompt, reliable, professional lawn care services, you know who to call!

What questions should customers think through before talking to professionals about their project?

Things to consider before looking for a quote:

 

1. Your budget. Know how much you have to spend on a project and get a realistic idea of the going rates in your area.

 

2. Research the company's website and other online profiles to get an idea of whats included in a typical service and their particular rates. These things may differ greatly from company to company.

 

3. What's your timeline? Know when you need your service completed to avoid upsetting delays. Communicate this upfront to be sure the provider you choose has the availability to meet your needs.

Billing & Payment

Payments Accepted

All payments are processed electronically at the time of appointment. Invoices are sent via email once your appointment has been scheduled. Automatic payment is available for recurring service.

Cancellation Policy

In order to provide reliable service to our clients, we maintain a fixed weekly schedule. ​If you need to reschedule, please communicate as soon as possible​. All missed appointments and cancellations within less than 24 hours of your scheduled appointment window will be assessed a $50.00 late cancellation fee.

Satisfaction Guarantee

We provide simple, reliable, and professional lawn care services. In an effort to ensure everything is done to standard initially, we perform a walk-through with all of our clients at the end of each service. If you feel we missed a step, call us within 24 hours and we will work to resolve any concerns you may have. If needed we will return within 48 hours to correct any service related issue.

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